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Ramona Terms of Use
Welcome to Ramona, a wellness platform operated by Ramona Solutions, LLC ("Ramona," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our website (ramona.care), our AI wellness coach, and any related services (collectively, the "Platform").
By accessing or using the Platform, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these terms, please do not use our Platform.
Please note that these Terms contain provisions that govern the resolution of claims between us, including an arbitration agreement, class action waiver, and jury trial waiver that affect your rights. In arbitration, there is no judge or jury and there is less discovery and appellate review than in court.
Ramona provides a technology platform that offers:
a) An AI-powered digital wellness coach accessible via text message and phone calls
b) General health and wellness information
c) Goal-setting and progress tracking support
d) Health education and resources
e) Other wellness-related products and services
RAMONA DOES NOT PROVIDE MEDICAL ADVICE OR HEALTHCARE SERVICES. Our AI wellness coach provides general wellness information and support only. The Platform is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified healthcare provider regarding any medical condition.
4.1 Eligibility: You must be at least 18 years old to use our Platform.
4.2 Account Creation: To access certain features, you must create an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate.
4.3 Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
4.4 Identity Verification: For security purposes, you may be asked to verify your identity when accessing certain features.
5.1 Nature of Service: Our AI wellness coach provides general wellness guidance based on the information you share. It is not a substitute for professional medical advice.
5.2 Limitations: You understand and acknowledge that:
5.3 Emergency Situations: The AI coach is not designed for emergencies. If you are experiencing a medical emergency, dial 911 immediately.
6.1 SMS and Phone: Our Platform primarily operates through SMS text messaging and phone calls. Standard messaging and data rates may apply.
6.2 Opt-Out: You can opt out of receiving messages at any time by texting STOP. Note that opting out will impact our ability to provide services.
6.3 Electronic Communications: You agree to receive communications from us electronically, including emails, texts, and phone calls related to your use of the Platform.
7.1 Fees: Certain services may require payment. All fees are as quoted on our Platform.
7.2 Billing: You agree to pay all applicable fees. You will be billed using your chosen payment method.
7.3 Subscriptions: Subscriptions automatically renew unless canceled. You can cancel at any time by contacting us at support@ramona.care.
8.1 Ownership: The Platform, including all content and functionality, is owned by Ramona and protected by intellectual property laws.
8.2 Limited License: We grant you a limited, non-exclusive, non-transferable license to use the Platform for personal, non-commercial purposes.
You agree not to:
a) Use the Platform for any illegal purpose
b) Interfere with the operation of the Platform
c) Attempt to gain unauthorized access
d) Use automated systems to access the Platform
e) Impersonate any person or entity
f) Share false or misleading information
10.1 Privacy Policy: Your use of the Platform is also governed by our Privacy Policy.
10.2 Data Use: You understand that we collect and use your data as described in our Privacy Policy.
THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED.
IN NO EVENT SHALL RAMONA BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES.
13.1 Informal Resolution: Before pursuing formal action, you agree to contact us and attempt to resolve any disputes informally.
13.2 Arbitration Agreement: Any dispute not resolved informally will be resolved through binding arbitration rather than court, except for small claims court cases.
13.3 Class Action Waiver: You agree that disputes will be resolved on an individual basis and not through class actions.
These Terms are governed by the laws of the State of California, without regard to its conflict of law principles.
We may update these Terms at any time. Your continued use of the platform implies your consent to any changes..
If you have questions about these Terms, please contact us at:
Ramona Solutions, LLC
2108 N ST UNIT 7184
SACRAMENTO, CA 95816
policy@ramona.care
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in effect.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Ramona regarding your use of the Platform.
Last Updated: November 7, 2024