Our Guarantee
We want you to be completely satisfied with your Ramona experience. Here's how our refund policies work:
Membership Plans
- 10-day free trial.
- Cancel anytime during the trial and no charge will be made to your card.
- After trial, standard monthly/annual billing applies. There are no refunds.
- To cancel your next membership renewal, send an email to support@ramona.care at least 5 days before your next billing cycle begins.
Devices
- One year warranty for defective devices.
- Due to the nature of the medical devices used in our service, we are unable to accept returns.
- All devices will continue to operate after membership cancelation.
How to Request a Refund/Cancelation
To cancel your subscription or get support with a device, simply email us at support@ramona.care. Our team will process your request within 1-2 business days.