Your health journey is deeply personal. When you work with Ramona, your AI wellness agent, you're sharing important information about your health, habits, and goals. We recognize the profound trust this requires, which is why we've built privacy protection into every aspect of Ramona's design—not as an afterthought, but as a foundation.
Our Privacy Commitment
Privacy isn't just a feature of Ramona—it's a core principle that shapes how she works, learns, and supports you. From data collection to storage and usage, every aspect of our system is designed with your privacy in mind.
Privacy-First Data Approach 🕵️
We follow a strict “need-to-know” philosophy. Ramona collects essential information to deliver personalized wellness coaching: your basic account details (e.g. name and age), wellness goals, and the information you actively share through conversations, text updates, or optional device integrations. We also collect usage data to improve your coaching experience.
To deliver the best possible coaching experience, we share necessary information with select service providers, such as the AI language models that power Ramona's responses. We never use background tracking, and we're thoughtful about what personal information we retain: if something is meaningful to your wellness journey (like your dog's name for planning walking routines), we'll remember it to provide more engaging, contextual support.
Everything beyond basic account setup remains your choice—you decide what additional information to share and when to share it. We carefully vet all service providers and maintain strict data protection standards to keep your information secure.
Your Data, Your Control 📲
You maintain full control over your health information through a secure dashboard where you can view, download, or modify your stored information. While some data sharing is necessary to provide our service (such as with our AI language model providers), you can request information about this sharing, make corrections, or delete your data entirely by contacting support@ramona.care. We believe transparency is essential, so we've made it easy to understand and manage how your information is used.
Enterprise-Grade Security 🔗
Your trust deserves the highest level of protection. We secure your information with end-to-end encryption for all conversations and enterprise-grade data storage. We maintain strict access controls and authentication protocols, ensuring your data remains protected at all times.
AI Training and Transparency 🤖
Ramona's capabilities improve through careful analysis of coaching interactions. While your conversations power Ramona's immediate coaching responses to you, you can opt out of having your de-identified data used for any additional AI training at any time by emailing us at support@ramona.care.
Looking Ahead
Privacy isn't a one-time achievement—it's an ongoing commitment. As technology evolves and new privacy challenges emerge, we continuously update our security measures and enhance our privacy protections. We stay current with privacy regulations and adapt our practices accordingly.
Questions About Privacy?
"We're committed to transparency about our privacy practices, including how we work with service providers to deliver Ramona's capabilities. For more information, review our detailed Privacy Policy or contact us at support@ramona.care with any questions. Your trust is essential to our partnership in your health journey, and we're dedicated to maintaining that trust through rigorous privacy protection and complete transparency.
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This post is part of our series exploring Ramona's core principles. Read our first post about How Ramona Works: The Science of Building Healthy Habits to learn more about our evidence-based approach to health transformation.